With Christmas coming up, there are a few things a bank can do to give their small business customers the best gift ever – that of the perfect business partner dedicated to providing a great customer experience.
The relationship a small business has with their bank can make all the difference not just to their overall success, but to their day-to-day lives. If that relationship is a good one, stress levels can be reduced greatly â€“ a major goal of all business owners.
A small businessâ€™s relationship with their bank has, in the past, often been fraught with stress and nerves. Back in the day, an old adage to describe someone who was relatively stress-free with their finances was â€śat least I can look my bank manager in the eye when I run into him on the street.â€ť What you donâ€™t want are customers who are afraid to answer their phone in case itâ€™s the bank calling with a stern lecture.
Because their relationship with their bank is one of the most important to a business owner, it can be the most stressful. Think about ways to reduce that stress, so that youâ€™re viewed as a welcome support mechanism rather than someone to avoid. Make sure your customers know youâ€™re there to help, not shut them down.
The below article looks at ways all businesses can provide their customers with a little holiday cheer.
Read the full article at: blog.hubspot.com