Monday, 23 July 2018

Information and commentary for the small business banking industry

Keeping up with B2B technology

19 Dec

Technology in business is constantly evolving – and keeping up with this continual progression is a challenge when your time is at a premium. It isn’t easy to stay on top of ever-changing technology, so put some systems in place to keep up with the play.

Consider giving a younger staff member a few hours each month to research and discover what new trends are taking place. This will help your bank become a leader in adopting new technology rather than a follower.

Tablets and smartphones – along with satellite Wi-Fi – have enabled a mobile world where business can be conducted 24/7 from almost anywhere on the planet. The opportunities are limitless, but only if you or one of your staff regularly check out the best new business apps and test their usefulness.

The way people in business communicate and share information today is vastly different to even a few years ago. Clear communication is the key to winning customers.

You can improve your communication and customer service with mobile technology. Facilitate an avenue for your customers to provide feedback on your products or services. Ensure you’re ultra responsive when dealing with any problems or questions.

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